Accessibility at Empire

As part of our effort to be easy to do business with, we strive to make our products and services accessible for all users, including individuals with disabilities. To ensure individuals with disabilities have access to our goods and services, we provide the following:

WEBSITE ACCESSIBILITY

We have adopted the Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA of the World Wide Web Consortium Web Accessibility Initiative (W3C WAI) as our website accessibility standard and are working to ensure that our websites comply with that standard, as well as Section 508 of the U.S. Rehabilitation Act. We are also working to ensure that any Empire applications for mobile devices comply with WCAG 2.0 AA to the extent possible and within our control.

For more insight about website accessibility visit the Web Accessibility Initiative website http://www.w3.org/WAI/.

We test content for accessibility during production. Our website is also monitored and tested to identify and fix usability issues. Our current accessibility features include:

PDF (Portable Document Format) Files

Many of the documents on this site are in PDF format. Publications in PDF can be viewed and printed using the Adobe Acrobat Reader® or other PDF readers. We work to make our PDFs accessible for use with assistive technology such as screen readers like JAWS or NVDA. This includes “tagging” for alternate text in images, table headings in data tables, and semantic structural elements like headings and lists. We also set the language and title attributes in the properties so assistive technologies know what language and pronunciation to use. Some of our older PDFs may not have these features. If you are a member and you encounter a PDF that you cannot read, please use the contact information below to let us know and to request an alternative format for the information.

If you do not already have a screen reader on your computer, there are free screen readers available on line such as the open source screen reader NVDA.

If you would like more information about PDF accessibility, visit the Adobe website accessibility section http://www.adobe.com/accessibility.html. For more help with Acrobat files generally and a link to download Acrobat Reader visit the site help page http://www.adobe.com/products/reader.html.

Usability Tips

Most browsers have built-in accessibility features that our websites support, from the ability to change colors, contrast, and text size to using screen readers and skip controls.

To zoom in or out on a web page:

Help us make this website more accessible

We are trying to make this website as accessible as it can be for all of our visitors. If you have any problems accessing information on this website please let us know. We welcome your feedback and suggestions. Please call our technical support line at 1-866-755-2680. Members can also e-mail us by logging in and using the e-mail feature on the Customer Support page of this website.

ALTERNATIVE FORMATS

Empire makes available to its members information relating to their health plan in alternative formats, including electronic, braille, large print and audio (CD or mp3). Members may request an alternative format of a member document by calling the customer service number on the back of their member ID card, or by logging in and e-mailing us using the e-mail feature on the Customer Support page of this website. The types of documents available in alternative format include vital health plan information (for example, certificates of coverage, benefit summaries, billing information, and general correspondence), as well as health and wellness information that we publish for members, HIPAA information, and generally any other print information we make available to our members.

Braille materials will satisfy, whenever possible, the Braille Authority of North America’s standards for printing and binding braille materials.

Electronic format materials satisfy, whenever possible, WCAG 2.0 Conformance Level AA Success Criteria and can be opened and read in a commonly used software program (such as Microsoft Word or Adobe Reader) with assistive technology such as screen readers and text enlargement software.

Large Print materials satisfy, whenever possible, the Best Practices and Guidelines for Large Print Documents used by the Low Vision Community, issued by the Council of Citizens with Low Vision for printing and binding Large Print materials, and are at least 16 point font (and 18 point font where possible).

Audio CD materials are delivered in a CD case with the name of the document provided in either braille or large print format, depending on the member’s request, and are able to be played both in a computer and CD player.

MP3 alternative format materials are in digital audio format compatible with an MP3 player.