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Health Care Reform
For information on Health Care Reform impact on the Federal Employees Health Benefits Program and effective dates, including the dependent age limit, visit OPM. The Service Benefit Plan fully complies with decisions made by OPM governing the FEHBP.

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Customer Service Numbers

PW_AD093958
The hours of service for all numbers below are 8am to 5pm Monday, Tuesday, Wednesday, Friday 9am to 5pm Thursday, except Empire Blue Cross Blue Shield, which are 8:30am to 5pm Monday, Tuesday, Thursday, Friday and 8:30am to 4pm Wednesday. 
 

State
Federal Customer Service Phone Number
Where to send a claim
California 
Hospitals / Facilities
1-800-284-9093  
Physician
1-800-824-8839 
Hospital and Facility Claims
Anthem Blue Cross
PO Box 70000
Van Nuys, CA 91470
Attn: FEP Claims 
Physician Claims
Blue Shield of California
PO Box 272510
Chico, CA 95927 
Colorado 
1-800-852-5957 
Anthem Blue Cross and Blue Shield Colorado
P.O Box 105557
Atlanta, GA 30348-5557 
Connecticut 
1-800-438-5356 
Anthem Blue Cross and Blue Shield Connecticut
P.O Box 105557
Atlanta, GA 30348-5557 
Georgia 
1-800-282-2473 
BlueCross BlueShield of Georgia
PO Box 105557
Atlanta, GA 30348-5557 
Indiana 
1-800-382-5520 
Anthem Blue Cross and Blue Shield of Indiana
P.O Box 105557
Atlanta, GA 30348-5557 
Kentucky 
1-800-456-3967 
Anthem Blue Cross and Blue Shield Kentucky
P.O Box 105557
Atlanta, GA 30348-5557 
Maine 
1-800-722-0203 
Anthem Blue Cross and Blue Shield Maine
P.O Box 105557
Atlanta, GA 30348-5557 
Missouri 
1-800-392-8043 
Anthem Blue Cross and Blue Shield Missouri
P.O Box 105557
Atlanta, GA 30348-5557 
Nevada 
1-800-727-4060 
Anthem Blue Cross and Blue Shield Nevada
P.O Box 105557
Atlanta, GA 30348-5557 
New Hampshire 
1-800-852-3316 
Anthem Blue Cross and Blue Shield New Hampshire
P.O Box 105557
Atlanta, GA 30348-5557 
New York 
Hospital/Facility
1.800.522.5566 
Hospital and Facility Claims
Empire Blue Cross Blue Shield
PO Box 3876, Church Street Station
New York, NY 10008-3876 
 
Downstate Counties for Physicians:
Counties Include:
Bronx, Columbia, Delaware, Dutchess, Greene, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan, Ulster, Westchester
Customer Service phone #: 1-800-522-5566
 
Physician Claims
Empire Blue Cross Blue Shield
PO Box 3876, Church Street Station
New York, NY 10008-3876  
 
Upstate Counties for Physicians:
Counties Include:
Albany, Clinton, Essex, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Washington, Warren
Customer Service phone #: 1-800-234-6008
 
Physician Claims
Blue Cross Blue Shield of Western NY
PO Box 80
Buffalo, NY 14240 
Ohio 
1-800-451-7602 
Anthem Blue Cross and Blue Shield of Ohio
P.O Box 105557
Atlanta, GA 30348-5557 
Virginia 
1-800-552-6989 
Anthem Blue Cross and Blue Shield Virginia
Federal Employee Program
P.O. Box 105557
Atlanta, GA 30348-5557 
Wisconsin 
Toll-Free: 1-800-552-6989 
Anthem Blue Cross and Blue Shield Wisconsin
P.O Box 105557
Atlanta, GA 30348-5557 
 

Other Important Numbers
FEP BlueVision 
1-888-550-2583 
Davis Vision Discount Program 
1-800-551-3337 
Contact Lens replacements 
1-800-536-7123 
Blue Health Connection 
1-888-Blue 432 or 1-888-258-3432 
Home Delivery Medication Orders 
1-800-262-7890 
Retail Pharmacy 
1-800-624-5060 
Blue Preferred HMO – Missouri 
1-888-811-2092 
Anthem Blue Cross HMO – California 
1-800-235-8631 
 
If you need a claim form please click here.  
©2014 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.