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Sorry for long wait times when calling Customer Service
If you’ve called us in the last couple of weeks, you may have waited too long to speak to someone. As a company that believes in strong customer service, we’re very sorry — and we’re taking steps right away to fix this. 
You can get certain answers right now:
Log in to view benefits. You can register now if you have your ID card. Go to the Benefits tab to view your benefits.
Find answers to frequently asked questions.
Find answers to questions.
Send a message to Customer Service.
Send us your questions or comments.
Print a temporary ID card, if your card hasn’t yet arrived.
If you need your ID card sooner, you can download a temporary one five business days after we get your payment. Just log in to this site, choose the Customer Support tab — then select “Print Temporary ID card.”
Filling a prescription.
If you need to fill a prescription before your ID card arrives in the mail, print this page and take it with you to the pharmacy. Just give it to your pharmacist along with your temporary ID card.
Make a Payment.
If you have received your initial payment letter from Empire BlueCross BlueShield and have not yet paid your premium, select your state below to make a payment online.   You must have your initial payment letter with your Application ID to utilize this feature. After we receive your payment you’ll get your ID card in the mail.  

California

Kentucky

New York

Colorado

Maine

Ohio

Connecticut | Frequently Asked Questions

Missouri

Virginia

Georgia

Nevada

Wisconsin

Indiana

New Hampshire

 
Don’t forget to set up easy ongoing payment
If you’ve already paid your first premium, you can continue to pay your monthly bill online too. Just register or log in and select Online Bill Pay. And of course you can also pay by phone by calling the number on your ID card.  
 

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Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.