Empire is working with Availity to broaden our array of online tools for providers to use.
Availity’s free, secure multi-health plan Web Portal
Availity's secure multi-health plan Web Portal – available at no charge to physicians, facilities and other providers – improves efficiencies through simplified and streamlined health plan administration. Availity is health information when and where you need it – and that benefits patients, providers and health plans.
Get the information you need instantly
Providers in New York can access real-time eligibility and benefits information and much more through one secure Web portal at www.availity.com. Submit simple batch eligibility and benefit inquiries for multiple patients with multiple plans and receive a consolidated response in a consistent format.
What services are available through the Availity Web Portal?
Providers can use the portal for the following transactions for Anthem members in New York:
| Eligibility and benefits inquiry |
| Claims inquiry |
| Secure messaging |
| Patient care summaries |
| Clinical messaging |
| AIM Specialty HealthSM |
| Direct access to your legacy portal – Link to all your existing functionality, i.e. fee schedules, online remittances etc. using the link located under My Payer Portal in the left navigation bar. |
Take advantage of the many benefits of using Availity
No Charge – Health plan transactions are available at no charge to providers, while at the same time saving time and money.
Accessibility – Availity functions are available 24 hours a day from any computer with Internet access.
Standard responses – Availity returns responses from multiple payers in the same format and screen layout, providing users with a consistent look and feel.
Commercial and Government Payers – Access to data from Empire?, Medicare, Medicaid and other commercial carriers. A full list of participating payers for each state by participation type is available at www.availity.com.
Compliance – Availity is compliant with all Health Insurance Portability and Accountability Act (HIPAA) regulations. Availity’s statement of compliance is available at www.availity.com
How to get started
To register for access to Availity, go to http://www.availity.com/providers/registration-details/
. It's that simple.
Once you log into the secure portal, you'll have access to free live training to jumpstart your learning, frequently asked questions, comprehensive help topics and other resources to help ensure you get the most out of your Availity experience. Client service representatives are also available Monday through Friday to answer your questions at 1.800.AVAILITY (1.800.282.4548).
Additional Information and Tools
Here are some additional tools and resources that you may find helpful:
Availity workshops and webinars
Find out how to reduce your administrative costs. Select the link below for a current schedule of Availity workshops and webinars offered at no charge. http://www.rsvpbook.com/NewYorkandVirginia
Availity services and coverage expand all the time. Please check frequently for new offerings.