Contact Us

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Empire is available to answer any questions regarding your account, coverage or claims.  
 
General Information
Empire BlueCross BlueShield
One Liberty Plaza
New York, NY 10006
Telephone: 1-212-476-1000 
 
To Become a Member
Looking for more information about the benefits of being a member of an Empire health plan? For individual or family coverage (not through an employer) call 1-800-261-5962.  
 
To Join MediBlue
If you'd like to find out more about MediBlue, call one of our representatives at 1-800-809-7328, Seven days a week 8am-8pm. Our hours of operation after March 1, 2007 will be Monday – Friday, 8am-8pm. For the hearing impaired, the TDD/TTY is 1-800-241-6894.  
 
Empire Members
For Member Services, please call the phone number listed on the back of your ID card. If you've registered as a member for Member Online Services you can manage your healthcare 24/7 through your secure and personalized website.  
 
Product Information
For individuals who would like more information on Empire's plans or products, please call 1-800-261-5962.  
 
Behavioral Healthcare
Please call 1-800-626-3643 to check your eligibility for mental health and alcohol/substance abuse through Empire's behavioral healthcare provider.  
 
Fraud and Abuse
To report insurance fraud and abuse call 1-800-IC-FRAUD. To learn more about Fraud and Abuse click here.  
 

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Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.