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Medicare Eligible

At Empire, you have a choice of plans. The services you get go beyond the norm. You can access preventive care and prescription savings, as well as exercise programs that fit your lifestyle. And, you can always count on our customer care advocates for help. That’s what they do best: Help make each step simple and easier for you.  
Service is the proud tradition of a company that has earned the trust of generations. 
Looking for a Liberty Dental provider? Dental benefit management administered by Liberty Dental, an independent company.  

Share your thoughts with us
What you think about our plan matters to us. If there’s anything you particularly like or dislike about our services, or you have questions and need our help with your health plan or pharmacy benefits, please call our toll-free Customer Service number. You may also file a complaint with our plan by calling Customer Service. If you feel you have exhausted all options with us, you may submit a Medicare complaint form using the following link

Have questions? Let’s talk.
To reach a licensed insurance agent, call us at 1-888- 234-8485, TTY/TDD 711, 8 a.m. to 8 p.m., 7 days a week.
You may also call Customer Service to learn more about our plans, 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30. 
Empire BlueCross BlueShield is an LPPO plan and an HMO plan with a Medicare contract. Enrollment in Empire BlueCross BlueShield depends on contract renewal. 
Empire BlueCross is an LPPO plan and an HMO plan with a Medicare contract. Enrollment in Empire BlueCross depends on contract renewal.  
The Medicare Contract is renewed annually, and the availability of coverage beyond the end of the current year is not guaranteed. You are eligible to enroll if you are entitled to Medicare Part A and enrolled in Medicare Part B and you live in the service area. You must continue to pay your Medicare Part B premium. With some exceptions you can only enroll during certain times of the year.  
The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan.  
Limitations, copayments, and restrictions may apply.  
Benefits, formulary, pharmacy network, provider network, premium and or co-payments/co-insurance may change on January 1 of each year. 
To obtain an aggregate number of grievances, appeals and exceptions filed or for full information on benefits, please call Customer Service.  
Please reference the Evidence of Coverage for information on premiums, cost-sharing, out-of-network coverage, rights and responsibilities upon disenrollment and any applicable conditions associated with using the plan benefits.  
If you have special needs, our Plan documents may be available in other formats. Please call Customer Service for details.  
Y0071_14_17617_R CMS Approved 10/29/2013
Last Updated 10/01/2013 
©2014 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.