1 Based on lists in New York magazine's 6/14/04 issue and searches of competitor's websites in August 2004.
2 Most of the "Best Hospitals" included in the U.S. News & World Report list published 4/04 that are located in our 28-county service area are in our HMO/POS network.
3 Network comparison data from first quarter 2004 ProAccess Database by HealthConnect Systems, including providers in 28 counties of New York and 10 bordering counties of New Jersey and Connecticut. Numbers represent site count. *New Jersey counties: Essex, Hudson, Union, Sussex, Passaic, Monmouth, Middlesex and Bergen. Connecticut counties: Fairfield and Litchfield.
4 In 2000, the National Committee of Quality Assurance (NCQA), a premier private, nonprofit organization dedicated to assessing and reporting the quality of the nation's managed care health plans, rated Empire's commercial HMO (licensed in 28 New York counties) "Excellent" in both upstate and downstate New York.
5 Benefits may not be available to all groups.
6 Source: 2003 Blue Cross and Blue Shield Association data.
7 Cumulative results of daily call-satisfaction surveys for all product lines, 1/5/04 to 2/11/05.