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A total health solution that helps members become more healthy, or live better with a condition, while lowering the cost of health care.
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Tips for Better Health Care Service When You Speak Another Language

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Sometimes health information and instructions are hard to understand. But we can make it easier for you. Here is how:  
Member Help
Our Customer Care Center has people who speak your language. They can also explain information that is hard to understand. The telephone number of our Customer Care Center is on the back of your member ID card. You can call toll free.  
Call us if you need help to:  
Find a doctor.
Fill out a form.
Understand something we have sent you.
Solve a problem or complaint about your care or service.
 
Easy-to Read Health Information
The links below take you to:  
Easy to read health brochures in English and Spanish.
Easy to read health brochures in Chinese.
 
Your Doctor Can Help You Understand
It is important that you understand what your doctor and the office staff tell you. It is also important to find health care workers who speak your language or can understand your culture and beliefs.  
Find out how your doctor can help you understand.

Learn how to find a doctor who speaks your language. How to prepare for a doctor visit. What questions to ask your doctor, the nurse or pharmacist. What to expect from an American-trained doctor

 
 
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Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.