Tips for Better Health Care Service When You Speak Another Language
Sometimes health information and instructions are hard to understand. But we can make it easier for you. Here is how:
Our Customer Care Center has people who speak your language. They can also explain information that is hard to understand. The telephone number of our Customer Care Center is on the back of your member ID card. You can call toll free.
Call us if you need help to:
Find a doctor.
Fill out a form.
Understand something we have sent you.
Solve a problem or complaint about your care or service.
Learn how to find a doctor who speaks your language. How to prepare for a doctor visit. What questions to ask your doctor, the nurse or pharmacist. What to expect from an American-trained doctor
This document provides links to other web sites not owned or controlled by care management program. We make these links available for the sole purpose of providing general educational information on health care related issues. We cannot guarantee the quality, accuracy, truthfulness, or reliability of information presented on these web sites. These links do not constitute or imply endorsement by us of such web site or any views or opinions expressed in the web site. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other web sites. We encourage you to review the privacy practices of any web site you visit.