Order Prescription Refills. Track Your History Online. And a whole lot more.

Find a Doctor
Find a doctor or hospital locally or across the country.
What is Empire's 360° Health® program?
A total health solution that helps members become more healthy, or live better with a condition, while lowering the cost of health care.
Learn More

Behavioral Health

Behavioral health issues such as anxiety, depression and substance abuse can affect your life just as significantly as a physical illness or an injury. That’s why Empire plans offer behavioral health and substance abuse services that can help you cope with these common health concerns.  
Easy Access to Behavioral Health and Substance Abuse Professionals
Providers may be a facility or program, a psychiatrist, a licensed clinical psychologist, a licensed clinical social worker, or a clinical nurse specialist. Contact us by calling the number on the back of your ID Card for assistance with provider information or to locate a provider. Or you can use our online directory. 
Find a Provider
Easy Access to Benefits
It’s simple to access Empire’s behavioral health benefits. Depending on your plan, you do not need a referral from your primary care physician for outpatient care, but you may want to contact us to see if preauthorization is required. If prior arrangements are not made, services may not be covered.  
Confidential, Round-the-clock Counseling
We know life’s challenges don’t keep office hours. That’s why Empire gives you access to confidential behavioral health and substance abuse assistance 24 hours a day, seven days a week. Simply call our behavioral health help line to speak directly to a clinical care manager or a behavioral health care professional. You may also call to:  
Get information about behavioral health and substance abuse benefits, providers and hospitals.
Verify your eligibility.
Speak with a clinical care manager to determine an appropriate level of care.
Receive a referral to a health care provider who specializes in substance abuse care, or caring for children or seniors with special needs.
Experience You Can Count On
Your emotional wellness is important to you. That’s why it makes sense to rely on behavioral health services from a company that has provided quality health care coverage for more than 80 years. You can have peace of mind knowing your plan is backed by the strength and security of Empire Blue Cross and Blue Shield.  
©2015 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.