Hassle-free Administration.

Medical Policy, Clinical UM Guidelines, and Pre-Cert Requirements
View requirements for Local Plan and BlueCard Out-of-Area members.

Find a Doctor
Search our online provider directory when you need a doctor, hospital or other health care provider.

Enhanced Personal Health Care Program Welcome Packet

Welcome to our Enhanced Personal Health Care Program. This page houses tools and resources that will be important to your practice getting started with the program. We hope they will help you on your practice transformation journey, whether you’re just starting, or taking your practice to the next level of patient-centered care.  
Welcome Document
On Boarding Checklist
Tools and Resources Quick Reference
Our Reports
Member Medical History Plus (MMH+) Guide and Access Form and Template for External User Setup
Guide for Care Coordinator
Program Milestones and Expectations List
Support Roles List
Availity Access to Reports
Medical Home Monitor
Guide to Collaborative Learning Opportunities
Guide to Virtual Provider Toolkit
ACP Practice Advisor, Webinar and Brochure
Health & Wellness Programs At-A- Glance, Care Management Referral Form and User Guide
Medical Panel Information Sheet
Provider FAQ
Template Letters – Child and Adult – English Child and Adult – Spanish
NCQA Discount Sheet
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Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.