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Facility Sourcebook

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The Empire's Hospital Sourcebook sections are listed below. To view a section, click on the links below. To get the most up-to-date and accurate information, please review the Facility Sourcebook Updates.  

Section Title
 
1 - Reference Guides  
 
2 - Plans, Networks & Identification (ID) Cards  
 
3 - Claims, Billing & Reimbursement  
 
4 - Medical Management  
 
5 - Complaints, Grievances & Appeals  
 
6 - BlueCard® Program  
 
7 - Health Services Program  
 
8 - Members' Rights and Responsibilities  
 
 
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The documents on this page are available in Adobe Acrobat format. Adobe Acrobat can be downloaded here. 
©2013 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.