A new law in New York allows members who are victims of domestic violence to ask their insurer to send mail with personal information to an alternate address. Empire will honor any reasonable request to use an alternative address or alternative means of communication if a member tells us that directing coverage or claims-related information to the policyholder address poses a threat to the covered person or a child covered under the policy.
Please be sure to share this information with our members. A member can call Empire at the Member Services phone number on their Empire ID card or write to us to make a request. A notice with additional information for members, that can be printed and posted in your office, can be obtained online at empireblue.com > Members > Enter > Communications > Federal and State Mandates > Domestic violence victims – you have some new protections in NY
Please also encourage any member who may be a victim of domestic violence to call for help.
New York State Domestic and Sexual Violence Hotlines:
1-800-621-HOPE (4673) or dial 311 (In NYC)
Empire is committed to working with our members and their providers to help our members stay safe.