Contact
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Empire is available to answer any questions regarding your account, coverage or claims.
General Information
Empire BlueCross BlueShield
One Liberty Plaza
New York, NY 10006
Telephone: 1-212-476-1000
To Become a Member
Looking for more information about the benefits of being a member of an Empire health plan? For individual or family coverage (not through an employer) call 1-800-261-5962.
To Join Senior Plan Direct
If you'd like to find out more about Senior Plan Direct, call one of our representatives at 1-800-809-7328, 8:30 a.m. – 5:00 p.m, Monday – Friday. For the hearing impaired, the TDD/TTY is 1-800-241-6894.
Empire Members
For Member Services, please call the phone number listed on the back of your member ID card.
Employers
If you're an Employer or Group Benefits Administrator and would like more information about Empire, please call us toll-free at 1-800-662-5193.
Brokers
Contact your Empire Broker Representative. If you do not have a representative, call Broker Services at 1-877-222-7666.
Physicians
In the New York area, Provider Relations Coordinators are available to visit your office to discuss our products and networks or to assist you with any issues. Call Provider Relations at 1-800-342-3494.
For information on patient eligibility, claims and pre-certification requests call Provider Services at 1-800-552-6630.
Product Information
For individuals who would like more information on Empire's plans or products, please call 1-800-261-5962. For groups or business owners, please call 1-800-662-5193.
Behavioral Healthcare
Please call 1-800-626-3643 to check your eligibility for mental health and alcohol/substance abuse through Empire's behavioral healthcare provider.
Fraud and Abuse
To report insurance fraud and abuse call 1-800-IC-FRAUD. To learn more about Fraud and Abuse click here.
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