Empire is a leader in providing health insurance coverage to customers in New York State and nationwide accounts, serving 5 million members and over 38,000 employer accounts.
Fast Facts
Founded in 1934 in New York City.
Leader in providing health insurance coverage to customers in New York State and nationwide accounts, serving 5 million members and over 38,000 employer accounts.
More than eight regional offices in New York State, including our New York City headquarters, Albany, Syracuse, Middletown, Yorktown Heights, Poughkeepsie, Melville and Bohemia.
Quality Network
Local network includes providers in 28 eastern and southeastern counties of New York State and the 10 contiguous counties in New Jersey and Connecticut.1
Members have access to participating BlueCard® providers across the country and around the world through local Blue Cross and/or Blue Shield plans.
Service Excellence
Focus on operational excellence has resulted in satisfaction across the board: 93% of companies who choose Empire stay with Empire2 and a 91% customer satisfaction rating.3
Calls answered in less than 30 seconds (response time averages).
Consistently earns Excellent Accreditation status from the National Committee for Quality Assurance (NCQA) for our HMO, Direct HMO and Medicare Advantage HMO products.4
An award-winning website featuring online health and financial tools.
Plan Innovation
Over the last 18 months, we found new ways to reduce costs and create more lower-priced, quality plans and options.
1 New Jersey Counties: Bergen, Essex, Hudson, Middlesex, Monmouth, Passaic, Sussex and Union. Connecticut counties: Fairfield and Litchfield.
2 Based on internal retention analysis from 3/03 to 3/04 for local groups with over nine employees.
3 Cumulative results of daily call-satisfaction surveys for all products, 9/1/03 to 2/27/04
4 In 2003, the National Committee of Quality Assurance (NCQA), a premier private, nonprofit organization dedicated to assessing and reporting the quality of the nation's managed health plans, rated Empire's commercial HMO (licensed in 28 New York counties) "Excellent" in both upstate and downstate New York.
