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Help for Members Impacted by Hurricanes

August 28, 2017
Our hearts go out to all of our communities, members and associates affected by the hurricanes. In these challenging times, our goal is to make things as easy as possible when it comes to your health care needs so you can focus on the things that matter. Please see the details below for members in affected areas. You can also read this story for more resources to help get you through these tough times. If you need additional support, call the Member Services number on your ID card or Log In to contact us. We hope you and your loved ones stay safe.
 
Help for Members in Florida
If you’re affected and live anywhere in Florida, here’s what you should know:
 
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network. 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed – there will be no late penalties.
  • You get an added 30-day grace period to pay your premium from September 7, 2017 through October 7, 2017.
The relaxed guidelines for members in Florida are effective from September 7, 2017 through October 7, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in Georgia
If you’re affected and live anywhere in Georgia, here’s what you should know:
  • If you’re on an Anthem or BCBSGa prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
The relaxed guidelines for members in Florida are effective from September 11, 2017 through October 11, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in North Carolina
If you’re affected and live anywhere in North Carolina, here’s what you should know:
 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • You get an added 30-day grace period to pay your premium from September 8, 2017 through October 8, 2017.
The relaxed guidelines for members in North Carolina are effective from September 8, 2017 through October 8, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in South Carolina
If you’re affected and live anywhere in South Carolina, here’s what you should know:
 
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network.
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed – there will be no late penalties.
The relaxed guidelines for members in South Carolina are effective from September 8, 2017 through October 8, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in Alabama
If you’re affected and live anywhere in Alabama here’s what you should know:
 
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network. 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed – there will be no late penalties.
  • You get an added 30-day grace period to pay your premium from September 11, 2017 through October 11, 2017.
The relaxed guidelines for members in Alabama are effective from September 11, 2017 through October 11, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in Puerto Rico
If you’re affected and live anywhere in Puerto Rico here’s what you should know:
 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed – there will be no late penalties.
  • You and your doctors are being given more time to file claims, if needed
The relaxed guidelines for members in Puerto Rico are effective from September 5, 2017 through November 5, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in US Virgin Islands
If you’re affected and live anywhere in US Virgin Islands here’s what you should know:
 
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network. 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • You and your doctors are being given more time to file claims, if needed
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
The relaxed guidelines for members in US Virgin Islands are effective from September 13, 2017 through October 13, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in Texas
If you’re affected and live in Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Orange, Nueces, Polk, Refugio, Sabine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Walker, Waller, Washington, Wharton, Willacy or Wilson County, here’s what you should know:
 
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network. 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed – there will be no late penalties.
  • You and your doctors are being given more time to file claims, if needed
The relaxed guidelines for members in the Texas counties listed above are effective from August 26, 2017 through September 26, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
Help for Members in Louisiana
If you’re affected and live in Beauregard, Calcasieu, Cameron, Jefferson Davis or Vermillion Parish, here’s what you should know:
 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
The relaxed guidelines for members in the Louisiana Parishes listed above are effective from August 28, 2017 through September 28, 2017.  It does not apply to Medicare Advantage, Medicare Part D, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
If you need additional support, call the Member Services number on your ID card or Log In to contact us.
 
We hope you and your loved ones stay safe.