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Find answers to questions regarding benefits, claims, prescriptions and more.New York FAQ
Different states haves different contact information. If you’re not looking for contact information in New York, please select your state.
Call or Start a Live Chat With Us
Have a question? We're always happy to help.Members and Healthcare Professionals
Please call the number on your member ID card, or log in to start a Live Chat.All Others
8 a.m. to 5 p.m. ET
Need help shopping for a plan? Find your plan type listed below and that number will put you in touch with a product expert. Already a member? Log in to get a more personalized experience.Individuals & Family Plans (under age 65):
1-844-305-6963Medicare Supplement and Medicare Advantage Plans:
1-855-731-1090 (TTY/TDD: 711)
please call us 8:00am - 8:00pm 7 days a week except Thanksgiving and Christmas
Contact your broker or consultant to learn more about Empire plans.