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Where do you have or need coverage?

Select a state for information that's relevant to you.

Information for New York

Contact Empire

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Members, log in to find information specific to your plan or start a Live Chat.

Live Chat for Members

Log in to your Empire account to discuss your questions with a live representative.

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Find answers to questions regarding benefits, claims, prescriptions and more.

New York FAQ

Different states haves different contact information. If you’re not looking for contact information in New York, please select your state.

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General Assistance

Have a question? We're always happy to help.

Members and Healthcare Professionals

Please call the number on your member ID card, or log in to start a Live Chat

All Others

8 a.m. to 5 p.m. ET

Medicare Supplement Plans

Empire no longer is accepting Medicare Supplement (Medigap) plan applications for new members in New York. However, all current members will retain their existing Medicare Supplement Plans as long as they continue to pay their premiums.

Shopping Assistance

Need help shopping for a plan? Find your plan type listed below and that number will put you in touch with a product expert. Already a member? Log in to get a more personalized experience.

Individuals & Family Plans (under age 65):


Medicare Advantage Plans:

1-855-731-1090 (TTY/TDD: 711)
please call us 8:00am - 8:00pm 7 days a week except Thanksgiving and Christmas

Employers Plans:

Contact your broker or consultant to learn more about Empire plans.