Contact Us: Customer Support by Phone & Email | Empire Blue
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Select a state for information that's relevant to you.

Information for New York

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Members, log in to find information specific to your plan or start a Live Chat.

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FAQ


Find answers to questions regarding benefits, claims, prescriptions and more.

New York FAQ

Different states haves different contact information. If you’re not looking for contact information in New York, please select your state.

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General Assistance

Have a question? We're always happy to help.

Members and Healthcare Professionals

Please call the number on your member ID card, or log in to start a Live Chat

All Others

8 a.m. to 5 p.m. ET
1-800-331-1476

Shopping Assistance

Need help shopping for a plan? Find your plan type listed below and that number will put you in touch with a product expert. Already a member? Log in to get a more personalized experience.

Individuals & Family Plans (under age 65):

1-844-305-6963

Medicare Supplement and Medicare Advantage Plans:

7 days a week, 8 a.m. to 8 p.m.
1-855-731-1090 (TTY/TDD: 711)

Employer Plans:

9:00 a.m. to 5:30 p.m. ET
1-866-868-8967