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COVID-19 Resource Center

Need coverage now due to job loss? Call us at 888-832-2583 888-832-2583 to explore your options.

Individual & Family
and Employer Group Plans

Coronavirus (COVID-19) Information

We know these are challenging times, and want you to know that Empire remains deeply committed to supporting you and protecting your overall health and wellbeing.

How Your Benefits Work

Receive COVID-19 treatment at no cost.

If you or anyone on your health plan needs to be treated for COVID-19, your benefits will cover the care with no copays or cost-sharing through December 31, 2020, as long as you receive treatment from doctors, hospitals, and other health-care professionals in your plan’s network. This benefit may not apply to all members. Please call the Member Services number on your ID card to confirm your COVID-19 benefits.

COVID-19 testing is available at no cost.

All Empire plans cover COVID-19 testing and the care visit where the test takes place with no out-of-pocket costs. Find a COVID-19 testing location near you by using this tool. Please talk to a doctor first to be certain you need a COVID-19 test. A doctor must order a COVID-19 test for you.

FIND A COVID-19 TEST CENTER
We’ve partnered with Castlight Health to help you find COVID-19 testing. Enter your address or state and county to quickly locate testing centers near you.
Find a Test Center
Castlight Health

Visit a doctor from home at no cost.

Telehealth doctor visits give you access to care without leaving your home. Telehealth visits with doctors and health-care professionals in your plan’s network are covered at no cost to you through September 30, 2020. This includes visits that are not related to COVID-19. Ask your doctor if they offer telehealth visits.

The Virtual Care text feature on the Sydney Care mobile app allows you to chat with a doctor. The Virtual Care text feature on the Sydney Care mobile app allows you to chat with a doctor. Your first two text sessions are free through December 31, 2020. Additional text visits are $19 each. You can download the app here. It works together with your Sydney Health or Engage Wellbeing app.

This benefit may not apply to all members. Please call the Member Services number on your ID card to confirm your COVID-19 benefits.

SEE A DOCTOR FROM HOME

Receive personalized guidance about your health and connect with a doctor via text, chat or video with the Sydney Care mobile app. Sydney Care app features, benefits and costs vary from plan to plan.

Get the Sydney Care App
Sydney Care logo
Learn about your symptoms at no cost.

The Sydney Care mobile app is a quick and easy way to find out what your symptoms may mean without leaving home. The app’s Coronavirus Assessment tool is always free. It uses guidelines from the Centers for Disease Control and Prevention (CDC). And Sydney Care can connect you to a doctor for a telehealth visit after you use its Coronavirus Assessment feature. Sydney Care is available for iOS and Android devices. It works together with your Sydney Health or Engage Wellbeing app.

You have more time to enroll in a COBRA plan, pay your past-due COBRA premiums, and file and appeal claims.
 
We have extended due dates from March 1, 2020, until 60 days after the federal government declares the end of the National Emergency or outbreak period in your area, whichever is later.
 
This means you have more time to:
 
  • Request special enrollment.
  • Elect to enroll in COBRA continuation coverage.
  • Make COBRA premium payments.
  • Notify the plan of a qualifying event (such as marriage, birth, adoption, placement for adoption, placement in foster care, or determination of disability).
  • File a benefit claim.
  • Appeal an adverse benefit determination.
  • If applicable, request an external review after an adverse benefit determination or final internal adverse benefit determination.
  • File information to perfect a request for external review after a finding that the request was not complete.
  • If you have questions or need more information about COBRA coverage, please call us at the number provided in the enclosed letter.
You can find additional information on the Department of Labor’s website at doI.gov, including "COVID-19 FAQs for Participants and Beneficiaries."

Empire has relaxed early prescription refill limits, where permitted, for members who have Empire pharmacy benefits and wish to refill a 30-day supply of most maintenance medications early.

Members who have a pharmacy plan that includes a 90-day mail-order benefit should talk to their doctor about whether changing from a 30-day supply to a 90-day supply of their prescriptions is appropriate. They can request new prescriptions by logging in here, or they can call the Pharmacy Member Services number on their member ID card to learn more.

Most 90-day prescriptions are available for home delivery, and standard shipping is free. These are two ways we’re helping our members improve their access to the medicines they count on and control their costs.

It’s important to take care of your emotional and mental health needs, so we’ve added benefits that provide resources for dealing with the challenges you may be facing right now.

COVID-19 Mental Health Resource Hub

Empire’s affiliated health plans and Beacon Health Options have joined with Psych Hub, mental health advocates, and other national health insurers to develop a free web-based resource to support members’ mental health needs. Psych Hub offers a range of resources to help you and your family deal with pandemic-related stress such as social isolation, job loss and other mental health issues.

Additional Employee Assistance Program (EAP) Resources

Empire is providing access to a wide range of resources that address members’ emotional health issues and life challenges — from parenting and child care to financial planning, legal issues, addiction, prevention, and much more. These resources are available at no cost through June 30, 2020. Members can access the empireEAP.com website for helpful resources, including online seminars, practical tips and links to news outlets and health organization websites. Use the company code EAP Can Help to log in.

TAKE CARE OF YOUR MENTAL HEALTH

Navigate COVID-19 challenges like social isolation and job loss with a free mental health resource hub, powered by Psych Hub and supported by Empire.

Visit Psych Hub
Psych-Hub Icon
Sources

Centers for Disease Control and Prevention: About 2019 Novel Coronavirus (2019-nCoV) (January 28, 2020): 
cdc.gov/coronavirus/2019-ncov/about/index.html

Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19) Situation Summary (March 3, 2020):
www.cdc.gov/coronavirus/2019-nCoV/summary.html

Helpful Resources
Stay informed by checking these resources for up-to-date information about COVID-19, especially if you’re thinking about traveling.

© 2020 Empire. Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., independent licensees of the Blue Cross and Blue Shield Association. Serving residents and businesses in the 28 eastern and southeastern counties of New York State.