LIVEHEALTH ONLINE
Do a video or phone visit with a doctor or therapist from home. LiveHealth Online is a 24/7 telehealth service that's free with Medicare Advantage plans.
Visit LiveHealth OnlineCoronavirus (COVID-19) Information
Last Updated: February 2, 2022
We're here to make sure you have the resources and care you need to keep yourself safe and well. Let’s look at the latest information on COVID-19 and how your health care plan can help. We'll also explore the additional care and support available for your protection and everyday needs.
Please log in and update your communication preferences to make sure you receive the latest information.
Who should take a test and when?
The Centers for Disease Control and Prevention (CDC) provides guidelines for who should get a diagnostic test and when based on your current health, your vaccination status, and your history of infection. Visit the CDC website for the most up-to-date testing guidance.
Where can I find a test?
How does my plan cover the over-the-counter test?
Visit your member website for information on how your health plan covers COVID-19 testing.
Can I visit the emergency room for a test?
As hospitals and emergency departments are overwhelmed, avoid going to the emergency room (ER) if you need to get tested. Only visit the ER or call 911 if you're experiencing life-threatening symptoms.
Research shows the COVID-19 vaccination will help keep you from getting COVID-19. Many thousands of people across the United States took part in research trials over many months. These trials show the FDA whether a vaccine is safe and effective. Here’s what the CDC says about COVID-19 vaccine safety.
Each state will decide how and when to distribute vaccines. People at most risk of contracting COVID-19 or developing complications of illness are scheduled to receive vaccinations first. Here is what the CDC recommends.
Please visit VaccineFinder to find COVID-19 vaccines by ZIP Code, vaccine brand, and availability status. Plus, we will keep you updated as things develop. Be sure to log in and check your communication preferences.
We are waiving your costs for telehealth visits with your doctor through January 31, 2021. After that time, standard Medicare and Medicare Supplement cost sharing and coverage will apply. Please note this coverage does not apply to LiveHealth Online visits.
*If you are a member of a Passive PPO plan, you are able to get care from any provider that accepts Medicare assignment.
We have resources and partners to help you handle not just everyday needs, but extra ones you may be facing in this outbreak
Do a video or phone visit with a doctor or therapist from home. LiveHealth Online is a 24/7 telehealth service that's free with Medicare Advantage plans.
Visit LiveHealth OnlineFind free and reduced-cost support for food, transportation, housing, health and more. We partnered with findhelp, a social care network that connects you with local help.
Search Services Near YouIf your doctor recommended you get tested, find a nearby COVID-19 testing site.
Find a Test SiteDownload the v-safe app for personalized health check-ins after you receive your first COVID-19 vaccine. The app will remind you when to get your second dose. It also lets you notify the CDC of any side effects you may experience.
Get the V-safe AppUse Psych Hub's resources to help you manage and cope in stressful times. Find free videos and tools that address topics like depression and anxiety in a helpful, sympathetic way.
Visit Psych Hub© 2022 Empire. Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., independent licensees of the Blue Cross and Blue Shield Association. Serving residents and businesses in the 28 eastern and southeastern counties of New York State.
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