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What We Offer

Empire’s Employee Assistance Program (EAP) provides quick and easy access to confidential counseling and referral services to help you deal with daily work and life challenges. It’s employer-sponsored, so it’s available at no cost to you, your dependents or household members.

Our EAP addresses a variety of issues, including:

  • Child care and parenting
  • Helping aging parents
  • Financial issues
  • Legal concerns
  • Work and career
  • Emotional well-being
  • Addiction and recovery
  • Wellness and prevention
  • Life events
  • Coping with stress and change
  • Relationship issues
  • Resources to support work/life
    balance
  • Dealing with traumatic events

Work/Life Services

In today's complex world there are many challenges that prevent you from achieving your best. Finding quality child care, caring for an aging loved one, and balancing the conflicting needs of work and personal life are just some of the hurdles people face.

Black graduation cap with a yellow tassel next to a rolled up diploma with a red ribbon around it.

Not all problems require a face-to-face counseling session. Many times, the challenge can be resolved with work/life services.

We offer resources to address parenting, education, adoption, health and wellness, tobacco use, ID recovery and more.

  • Elder and Child Care Consultation
  • Legal and Financial Consultation
  • Work/Life Website

Employees and their household members will have access to a comprehensive network of child and elder care providers throughout the United States. Services may include, but are not limited to:

  • Adult day care
  • Alzheimer’s support
  • Babysitters
  • Back-up and odd-hour child care
  • Before and after school child care
  • Chore and companion services
  • Geriatric case management
  • Home health agencies and nursing programs
  • Retirement communities
  • Senior centers
  • Special needs care
  • Summer programs

With Empire EAP, you and your household members have access to initial legal and financial consultation as part of the standard work/life feature.

You also have access to an online library of legal and financial information, in addition to financial calculators to help address issues ranging from debt management to buying a new home.

Legal and financial topics can include:

  • Budgeting
  • Civil/consumer issues
  • Criminal matters
  • Debt/credit counseling
  • Estate planning
  • Financial services
  • Immigration law
  • IRS matters
  • Motor vehicle law
  • Personal/family legal services
  • Real estate matters
  • Identity Recovery and Credit Monitoring

Matters involving disputes or actions between members and their employer or other work-related issues, malpractice issues, or issues involving Empire EAP or its parent company are specifically excluded from this plan. Also excluded are matters that lack merit (in the opinion of the attorney). Court costs, filing fees, fines, and subsequent consultations beyond EAP-described services are the responsibility of the member.

Empire's EAP website provides tools to help you better manage your work and home life. We offer innovative resources devoted to:

  • Relationship and family issues
  • Workplace issues
  • Legal and financial concerns
  • Well-being and mental health
  • Online seminars/podcasts
  • Tobacco-free Resources
  • Identify Recovery and Credit Monitoring
  • Pet Care

EAP Counseling Services

Good health doesn't just mean physical well-being. Emotional wellness is every bit as important. Empire EAP has an extensive network of licensed behavioral health professionals who can help you address a variety of issues:

  • Relationship or family problems
  • Alcohol or drug abuse
  • Feelings of overwhelming loss or grief
  • Depression or anxiety
  • Stress management
  • Times of crisis

Empire's specially trained representatives are available 24 hours a day, 365 days a year using the toll-free telephone number provided in your EAP materials.

Empire EAP offers LiveHealth Online, which offers the option of accessing live therapy via smart phone, tablet or computer in order to get expert advice, a treatment plan, and medication, if needed.

Frequently Asked Questions

We’ve compiled a list of frequently asked questions to help you find the answers you need. If you’d still like to find out more, please call Empire EAP using the toll-free number provided in your EAP materials.

How many counseling sessions are available? 
 
The number of counseling sessions available to you may vary depending on the plan your employer has chosen. Call the toll-free number in your EAP materials to find out how many sessions are offered.
 
What types of counselors can I see?
 
Licensed professionals in five disciplines are eligible for membership in our EAP network: 
 
  • Psychologists
  • Social Workers
  • Professional Counselors
  • Marriage and Family Therapists
  • Psychiatric or Behavioral Health Nurse Specialists
 
How do I get counseling?
 
Simply search the private EAP website for a counselor or call the toll-free number provided in your EAP materials. Intake representatives are available 24 hours a day, 365 days a year to refer you to a network counselor near your home, work, or other convenient location.  
 
 
What if I need more than the maximum visits included in my EAP plan?
 
If you need counseling beyond your EAP services, our staff can help you access your medical or behavioral health benefits (even if you’re not an Empire medical plan member), or locate community resources to help you resolve your concerns. If Empire is your health insurance provider, you can continue with the same counselor and receive coverage through your Empire medical plan benefits.
 
How do I access legal services?
 
If you would like to discuss an issue with a legal professional, just call the toll-free number provided in your EAP materials. One of our intake representatives can connect you with an attorney in your area to discuss your situation.
 
 
What kind of legal services do you provide?
 
You receive a free 30-minute telephone or in-person consultation with one of our contracted network attorneys or mediators. Additional legal services are available at a 25 percent discount from customary fees. 
 
 
What types of legal issues can I discuss?
 
Our network of legal professionals can discuss almost any type of legal issue with you including:
 
  • Personal business legal services
  • Civil/consumer issues
  • Criminal matters
  • Estate planning law
  • IRS matters
  • Personal injury
  • Personal/family legal services
  • Real estate
  • And many others
Matters involving disputes or actions between members and their employer, or other work-related issues, medical issues, or issues involving Empire or its family of companies are specifically excluded from this plan.
 
Also excluded are matters that lack merit (in the opinion of the attorney). Court costs, filing fees, fines, and costs for legal consultations beyond those covered by EAP are the responsibility of the member.
 
 
What if I need to retain an attorney or mediator beyond the initial consultation?
 
Additional legal services beyond the initial consultation are available at a discount. We can also provide you with a list of community resources that may be available to you at reduced cost or no cost.
How do I access financial services?
 
If you would like to discuss an issue with a financial professional, just call the toll-free number provided in your EAP materials and one of our intake representatives will connect you with a financial professional.
 
What kind of financial services do you provide?
 
You’ll receive a free telephone consultation with one of our financial professionals who can help you:
 
  • Understand your financial situations
  • Develop a new frame of mind for thinking about money
  • Come up with ideas to help get ahead
  • Stay on track
 
What types of financial issues can I discuss?
 
Financial professionals available through the EAP can discuss almost any type of issue with you including, but not limited to:
 
  • Budgeting techniques
  • College funding
  • Corporate bonds
  • Credit after bankruptcy
  • Credit cards with lower
    interest rates
  • Credit repair scams
  • Credit reports
  • Debt counseling
  • Divorce planning
  • Insurance buying strategies
  • IRA rollovers
  • Money market accounts
  • Mortgages
  • Retirement planning
  • Reverse mortgages
  • Saving for financial emergencies
  • Small business financing
  •  Social security benefits
  • Student loans  
 
What if I need help beyond the initial consultation?
 
We can identify financial professionals who offer additional services. We can also provide you with a list of community resources that may be available to you at reduced or no cost.
Online Search
 
You can locate child and elder care providers near you by completing the online search questionnaire on our EAP website.
 
 
Assisted Search
 
With our Enhanced EAP, a referral specialist conducts a personalized search to find services that fit your needs. They contact each provider to confirm availability, hours of operation, licensing and capabilities. Then, within 12 hours of the receipt of the search request, the referral specialist emails, faxes or mails you a personalized packet of information.
 
 
Discount Shopping
 
Members can save up to 25% on name-brand and luxury items simply by logging into our website and going to the Savings Center
 
 
WellPost Blog
 
Our behavioral health experts provide thoughtful and caring information on topics related to emotional well-being
 
 
Tobacco-Free Resources
 
Our website offers a variety of tools to help kick the habit, including articles, podcasts and links to other sources of support
 
 
Webinars
 
We offer a variety of health and wellness webinars on our website, including Creating a Personal Development Plan; Riding the Waves of Change; Raising Well-adjusted Kids; and more.
 
 
News For You
 
This curated news feed offers current events and timely tips for members, as well as information regarding urgent situations and natural disasters
How much does it cost?
 
Empire EAP is an employer-sponsored program. That means there is no co-pay or deductible to access our services. However, payment for services beyond those provided by the EAP are your responsibility.
 
 
Can I talk to a live person if I have questions?
 
Absolutely! The Empire EAP representatives are available 24 hours a day, 365 days a year, through the toll-free number provided in your EAP materials.           

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