This rapid adoption comes as leaders and employees are realizing that using AI doesn't replace the human element of business. Instead, AI works to enhance human processes, creating a synergistic relationship by filling in gaps, improving efficiencies, and identifying opportunities for improvement.
3 Areas Of AI-Powered Growth In Business
AI in the workplace is seamless and nearly invisible when it’s based on quality data sets. With algorithms humming silently in the background, the following three applications of AI could have a significant impact on the health of large organizations.
From the second someone in human resources (HR) posts a job opening online, they likely receive a mountain of applications — many of them irrelevant to the job's criteria. This is why, even amid increasing government scrutiny, a growing number of companies are using AI to prescreen candidates.
Instead of having a recruiter spend hours sifting through applications, AI can quickly match resumes with job descriptions, check credentials, and share that information with the hiring manager to personally assess the qualified candidates. AI is even learning how to match workers who might have the right skills for a job, but not the specific experience. This can be extremely helpful in a tight labor market. With the help of AI, HR teams and hiring managers have more time to make thoughtful hiring decisions that align with company goals.
2. Internal Communications
Companies have learned that conversational AI chatbots can enhance the customer journey. With that in mind, why not use them to improve the employee experience?
When employees have questions such as how to contribute to a 401(k), onboard a new vendor, or reserve a workspace in the office, chatbots can answer instantly — and consistently. This boosts productivity by eliminating the time of searching your intranet, digging through forums, or flagging down or instant messaging a coworker. Chatbots are also being used during annual open enrollment, making it easier for employees to ask questions and select the health benefits that are right for them.
For more complex questions, the chatbots can route employees to a team member who can help find the answers. In all cases, chatbots facilitate information gathering and issue resolution, giving your administrative support staff more time to handle nuanced interactions while leaving questions such as "How many PTO days do I have left?" to the machines.
3. Health Benefits Optimization
AI also has the potential to enhance your organization's health benefits package as well as help employees make the most of the benefits they have. For employers, predictive analytics can forecast trends, patterns, and the need to offer additional coverage like dental or pharmacy. For employees, AI-powered apps can connect them to care and offer personalized solutions to improve their total health.
An example of this integrated solution is the SydneySM Health mobile app. The app offers a personalized, guided experience that helps employees navigate their healthcare options, including access to care, and make the most of their benefits all in one place. It also empowers employees to take charge of their health with personalized reminders for preventive care, insights based on their health history, and an engaging way to track progress toward health goals.
Intuitive, AI-powered, and interactive health experiences like these increase the value of your benefit plans, lower costs, and can improve employee health outcomes over time. As AI optimizes health benefits and healthcare, it will become easier to actualize value-based, whole-person care.
Of course, as you introduce AI-powered technologies in the workplace — whether they're simple bot assistants or more advanced, enterprise-level systems — there will be learning and adoption curves. Take the time to communicate and educate employees on the benefits of this technology. Even as AI grows, the need for empathic human connections will remain paramount. With the right balance, your efforts to optimize artificial intelligence in the workplace will continue to improve.
Sydney Health is offered through an arrangement with CareMarket, Inc., a separate company offering mobile application services on behalf of Empire Blue Cross ©2020-2021.