If your primary doctor can’t see you that day or the next, you should find an urgent care clinic nearby. Log in and click on Find Urgent Care for one in your network.
It can take up to 10 business days or two weeks.
Call them. They should always have someone available, or a recorded message to help you get the care you need.
If you get treatment from a provider outside the network, you may be responsible for getting preauthorization for a proposed service. You could have to pay more for services done outside of your network. Check your plan document (your contract, Evidence of Coverage, Summary of Benefits, Certificate of Coverage, or Member Handbook, etc.) for details.
If you have questions or to check if your treatment needs preauthorization call the Member Services number listed on the back of your ID card.
If it’s not an emergency, you can see a doctor right away online, using your phone or computer at livehealthonline.com. Depending on your plan, it’s likely about the same cost as your doctor.
You can also use our Find a Doctor tool to look for an urgent care center - or a clinic in a retail shopping store. You can usually walk in without an appointment needed. And they can handle lots of urgent health issues like a flu or cold, allergies, prescribing medication, even small fractures and X-rays.
Behavior/Substance Abuse - Facilities specializing in mental health and substance abuse.
Board Cert Assistant Behavior Analyst - Board Cert Assistant Behavior Analyst.
Hospital Psychiatry - A specialized behavioral health services unit within as General Hospital that provides 24-hour acute inpatient care for the evaluation and treatment of mental health or chemical dependency disorders under the supervision of physicians and nurses.
Marriage and Family Therapists - A practice specialty that uses counseling and other psychotherapeutic techniques with individuals, couples, families, and groups to treat a variety of life problems. These may include mental and emotional disorders and/or alcohol and other drug problems.
Nurse Practitioners, Nurses - Nurse practitioners and nurses with special training and experience in the prevention, diagnosis, and management of problematic behaviors.
Other - Other service providers not listed, such as state agencies.
Pediatrics (Children) - Specialists in the diagnosis and treatment of the diseases of infants, children and adolescents.
Professional Counselors - Specialists who provide professional counseling services involving psychotherapy, human development, learning theory,and group dynamics to individuals, couples, and families.
Psychiatry - Physicians who have medical training which enables them to understand the complex relationship between emotional illness and other medical illnesses.
Psychiatrists specialize in the diagnosis and treatment of mental and emotional illness and alcohol and other drug problems, including detoxification and rehabilitation by using a combination of counseling, psychotherapy, and medications.
Psychologists - A practice specialty that uses psychotherapeutic techniques with individuals, couples, families and groups to diagnose and treat mental and emotional disorders and/or alcohol and other drug problems. Develops, administers and interprets tests of mental abilities, aptitudes, interest, personality characteristics and motivations to aid in the assessment and diagnostic process.
Social Workers - Specialists trained
Sub-Specialties include: "Cardiac Electrophysiology", "Cardiology", "Cardiothoracic Surgery", "Cardiovascular Disease", "Echocardiography", "Hospital Based Physician-Cardiology", "Interventional Cardiology", "Licensed Perfusionist", "Nuclear Cardiology", "Pediatric Cardiology".