Do I need any special hardware or software to sign up for Empire's ePayBill payment service?
No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site. Please visit your service provider’s web site or contact your service provider for more information on 128 bit encryption.
No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site. Please visit your service provider’s web site or contact your service provider for more information on 128 bit encryption.
What if I forget my password?
For security reasons, we ask that you set a new password.
For security reasons, we ask that you set a new password.
How am I billed for Empire's ePayBill payment service?
There is no cost for enrolling in and using Empire's ePayBill payment site. See the service Terms and Conditions for complete details.
There is no cost for enrolling in and using Empire's ePayBill payment site. See the service Terms and Conditions for complete details.
How do I cancel my ePayBill payment service?
You can cancel the service yourself by de-enrolling your account in from the Change Profile page. If you need assistance, please call your customer care department. You can find the phone number on the back of your identification card.
You can cancel the service yourself by de-enrolling your account in from the Change Profile page. If you need assistance, please call your customer care department. You can find the phone number on the back of your identification card.
If an account is in a name other than my own, can I still sign up for ePayBill payment service?
Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
What is my account number to sign up for service?
Your account number is your Member ID or Summary Bill number (if you are billed for multiple accounts on one invoice), please refer to your current invoice for this information.
Your account number is your Member ID or Summary Bill number (if you are billed for multiple accounts on one invoice), please refer to your current invoice for this information.
Will I receive a reminder that I have an ePayBill ready for viewing and paying?
At this time, we will not be sending invoice reminders via email.
At this time, we will not be sending invoice reminders via email.
Can I turn off my paper invoices?
We have plans for future enhancements to include paperless invoicing.
We have plans for future enhancements to include paperless invoicing.
When is the money for the payment drawn from my payment account?
The funds for the payment are debited from your account on the scheduled payment date which can be as soon as the same day payment is submitted. Keep in mind that you should always have funds available to cover the payment on that date.
The funds for the payment are debited from your account on the scheduled payment date which can be as soon as the same day payment is submitted. Keep in mind that you should always have funds available to cover the payment on that date.
How far in advance of the due date should I schedule my payments?
We suggest you schedule your payment for at least 3 business days before the actual payment due date.
We suggest you schedule your payment for at least 3 business days before the actual payment due date.
I recently signed up for an automatic payment option but do not see this option online. Why not?
If you are currently on a recurring payment option such as checking deduction or you recently signed up for a recurring payment option, the information presented in web pay may not be updated to reflect your current payment option. It could take up to 30 days to reflect a change to a recurring payment option.
If you are currently on a recurring payment option such as checking deduction or you recently signed up for a recurring payment option, the information presented in web pay may not be updated to reflect your current payment option. It could take up to 30 days to reflect a change to a recurring payment option.
Can I enroll in Monthly Automatic Checking Deduction on ePayBill?
You can download the form to sign up for Monthly Automatic Checking Deduction. Please follow the directions on the form for submission.
You can download the form to sign up for Monthly Automatic Checking Deduction. Please follow the directions on the form for submission.
The amount shown on the website seems incorrect. What should I do?
The amount displayed on the website should reflect your current invoice. If you have made changes to your coverage, it may take up to 30 days to reflect online. Please contact Empire's ePayBill customer care department if you have questions. You can find the phone number on the back of your identification card.
The amount displayed on the website should reflect your current invoice. If you have made changes to your coverage, it may take up to 30 days to reflect online. Please contact Empire's ePayBill customer care department if you have questions. You can find the phone number on the back of your identification card.
How can I confirm that a payment has been made?
After the payment date, check the sta
After the payment date, check the sta
If you are an Empire Dental Prime, Empire Dental Complete, Empire Dental Essential Care, or Empire Dental XPO subscriber, information about your dental plan is on a separate web site. You will need to create a separate username and password to access the dental benefits site.
