No special hardware or software is required to use this service. You will only need Web access and your browser. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site. Please visit your service provider’s web site or contact your service provider for more information on 128 bit encryption.
For security reasons, we ask that you set a new password.
There is no cost for enrolling in and using Empire's ePayBill payment site. See the service Terms and Conditions for complete details.
You can cancel the service yourself by de-enrolling your account in from the Change Profile page. If you need assistance, please call your customer care department. You can find the phone number on the back of your identification card.
Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
Your account number is your Member ID or Summary Bill number (if you are billed for multiple accounts on one invoice), please refer to your current invoice for this information.
At this time, we will not be sending invoice reminders via email.
We have plans for future enhancements to include paperless invoicing.
The funds for the payment are debited from your account on the scheduled payment date which can be as soon as the same day payment is submitted. Keep in mind that you should always have funds available to cover the payment on that date.
We suggest you schedule your payment for at least 3 business days before the actual payment due date.
If you are currently on a recurring payment option such as checking deduction or you recently signed up for a recurring payment option, the information presented in web pay may not be updated to reflect your current payment option. It could take up to 30 days to reflect a change to a recurring payment option.
You can download the form to sign up for Monthly Automatic Checking Deduction. Please follow the directions on the form for submission.
The amount displayed on the website should reflect your current invoice. If you have made changes to your coverage, it may take up to 30 days to reflect online. Please contact Empire's ePayBill customer care department if you have questions. You can find the phone number on the back of your identification card.
After the payment date, check the sta