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For information regarding your plans and benefits please call the toll-free number listed on the back of your member identification card or call:

Fax: 1-866-829-2395 for submitting claims, inquiries, appeals, etc.

Behavioral Healthcare:

Check your eligibility for mental health and alcohol/substance abuse through Empire's behavioral healthcare provider:


Blue View Vision:

Customer Service 1-866-723-0515

TDD/TTY for Hearing Impaired: 1-866-308-5375

Essential Plan:

The Essential Plan from Empire BlueCross BlueShield HealthPlus: 1-800-300-8181 (TTY 711)


Empire BlueCross BlueShield HealthPlus: 1-800-300-8181 (TTY 711)

Medicare Advantage:

Empire MediBlue Core (HMO), Empire MediBlue Plus (HMO), and Empire MediBlue Dual Advantage (HMO SNP) 1-800-499-9554 (TTY/TDD: 711), and Empire MediBlue Access (PPO) 1-866-395-5175 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Medicare Advantage Employer or Union Sponsored Retiree Plan:

Empire MediBlue (HMO): 1-800-564-9053 (TTY/TDD 711), Monday-Friday, 8am to 9pm ET

Empire MediBlue Freedom (PPO): 1-866-222-0444, (TTY/TDD 711), Monday-Friday, 8am to 9pm ET

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Useful Tools

  • If it’s not an emergency (and you can’t get to your regular doctor) - there are other options for fast, more affordable care.

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