When you’re a Medicare member, your online account gives you access to information about your plan anytime. It is the place to check your benefits and know how much you are covered for services and prescriptions.
If you don’t have an online account, register today. You will be able to view your Medicare coverage, check claims, and look up new doctors online. Or download the Sydney Health app to get access on the go.
When you go to the doctor, they send us a claim for services. We'll take the claim, or bill, and pay our part. Sometimes, you'll owe part of the bill as well. We'll let you know based on what your plan covers. Check your online account to find out.
When you sign up for an Empire plan, we’ll send you an ID card in the mail. Use this card whenever you go to the doctor so that they can look up your insurance information. If you lose your card, you can always request a new one and print out a temporary ID card online. Or download our app, Sydney Health from the App Store or Google Play to use your mobile ID card. It works just like the one you get in the mail.
Something Not Quite Right?
We always hope you're happy with your coverage. But if there’s something you’re not quite happy with, please contact us and we'll do our best to help fix the situation.