Medicare: Complaints, Grievances and Appeals


What to Do if You Have a Complaint

Your satisfaction with Empire and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Call Us for the Fastest Support

Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.


Call us

Select a state for contact numbers in your area.

New York Plans and Numbers

New York Plan Names Phone Number

Empire MediBlue Access (PPO)


Empire MediBlue Choice (HMO-POS)


Empire MediBlue Core (HMO)


Empire MediBlue Core Select (HMO)


Empire MediBlue Dual Advantage (HMO D-SNP)


Empire MediBlue Dual Advantage Select (HMO D-SNP)


Empire MediBlue Dual Advantage Select (HMO D-SNP) - 2020 Plan


Empire MediBlue Extra (HMO)


Empire MediBlue Plus (HMO)


Empire MediBlue Select (HMO)



You Can Also Mail or Fax a Written Complaint


If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.

Mail It

Appeals and Grievances 

Mailstop: OH0102-B325 

4361 Irwin Simpson Rd 

Mason, OH 45040 

Send A Fax

1-888-456-1406 (Medical) 

1-888-456-1407 (Pharmacy) 



If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.


If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.

Empire BlueCross BlueShield is a Medicare Advantage plan with a Medicare contract. Empire BlueCross BlueShield is a SNP plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Empire BlueCross BlueShield depends on contract renewal.