Member Resource Center

Empire Member Resources


Navigating the world of health insurance is easier when you have the right resources to answer your questions. What is a health insurance claim? How does telehealth work? Can I manage my health insurance through an app? We put together a series of articles to answer just those questions and help you get the most out of your Empire plan.

How To Use Empire Sydney Health Mobile App

Review your health insurance information, find a doctor, view claims, and more with the Empire SydneySM Health mobile app.

Understanding Your Medicare Advantage Benefits Prepaid Card

Learn how your Medicare Advantage Plan makes it easier to shop for over-the-counter (OTC) health and wellness products.

Know More About Empire Telehealth

With telehealth, you can consult with a doctor using your mobile device or computer. 

Your Empire Care Options: Primary Care, Urgent Care, And More

Find out which option for care is the right choice for you when you need medical attention.

What To Know About Your Empire Insurance Card

Discover key information about your member insurance card and find out how to activate your digital ID card.

Check Your Empire Benefits

Not sure if a procedure is covered? Log in to your account to know if you are covered and how much you may need to pay. 

Manage Your Prescriptions

Locate a pharmacy in your plan, switch to convenient home delivery, price a medication, and much more.

Change Your Empire Coverage

Are you a member looking to renew your individual or family plan coverage? During open enrollment, you can renew or switch to a different plan. 

What To Know About Empire Claims

Learn how insurance claims work and how to submit a claim. 

How To Manage Your Empire Bill Pay

You have options for your member bill payment. Find out which way is best for you.

Explore Empire Care Resources

Looking for information about finding care, managing conditions, and more?

How to Save Money on Your Health Care

Learn how to pay less for care, save on medicine, prevent future costs, and find discounts and rewards.