What to Do if You Have a Complaint
Your satisfaction with Empire and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.
Call Us for the Fastest Support
Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.
You Can Also Mail or Fax a Written Complaint
If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.
Appeals and Grievances
4361 Irwin Simpson Rd
Mason, OH 45040
Send a fax
If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.
If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.