Empire BlueCross

Welcome, Empire Plan Members!

About Coronavirus and COVID-19

The Empire Plan is doing all they can to support you and your family through this unprecedented time.  

If you are concerned about leaving your home to receive medical care or your ability to access care, we encourage you to use LiveHealth Online to speak with a doctor from the comfort of your home or to schedule a virtual visit with a therapist. The Empire Plan will be covering these visits at no cost to you. Please go to LiveHealth Online to begin the registration process. When registering, or logging in if already registered, be sure to enter your Empire Plan identification number and name exactly as they appear on your identification card. This will ensure you and your covered dependents receive care free of charge. If you need assistance with the registration process or have questions, call LiveHealth Online at 1-888-LiveHealth (1-888-548-3432). LiveHealth Online has representatives available 24/7 to assist you.

Additional Resources:

Stay Informed About Coronavirus and COVID-19

Centers for Disease Control and Prevention (CDC) Coronavirus Webpage

The Empire Plan Hospital Program

The Empire Plan Hospital Program, administered by Empire BlueCross, provides coverage for inpatient and outpatient services provided by a hospital or skilled nursing facility and hospice care. It also includes the Center of Excellence for Transplants Program, provides inpatient Benefits Management Program services, including preadmission certification of hospital admissions and admission or transfer to a skilled nursing facility, concurrent reviews, discharge planning, inpatient medical case management and the Empire Plan Future Moms Program.

For information about your benefits under the Hospital Program, please call Member Services at 1-877-7-NYSHIP (1-877-769-7447), Option 2, Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern.

The Empire Plan Prescription Drug Program