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LiveHealth Online Psychology Supports Members with Stress, Anxiety, Depression

March 10, 2016

Empire BlueCross BlueShield members can now easily and privately access therapy

NEW YORK, NY – March 10, 2016 – Empire BlueCross BlueShield members now have a more convenient and private way to access help for depression, anxiety and other types of mental illness. Members can use their smart phone, tablet or computer to have a live video visit with licensed therapists in the privacy of their own home or office.

LiveHealth Online Psychology, launched for New York consumers in early February is also available for use by the majority of Empire BlueCross BlueShield’s healthcare plan customers, including health exchange members. Online therapy visits can help support consumers when they face common issues such as stress, anxiety, depression, relationship or parenting issues, grief, panic attacks or coping with an illness.

Eighteen percent of American adults suffer from mental illness and another 8 percent suffer from substance abuse problems. Yet, 20 percent of Americans say they were not able to get the mental health support they needed.

Access to mental health care treatment can be an issue, especially for those who live in rural areas and those who don’t have easy access to transportation.

Seeking help for depression, substance abuse and other types of mental illness is a big step. LiveHealth Online makes it easier for consumers to take that step by providing convenient access to licensed therapists while maintaining their privacy.

Using LiveHealth Online Psychology makes it easier for Empire healthplan members to:

• Have access to a licensed therapist from 7 a.m. to 11 p.m. during the week and weekends.
• Talk privately with a psychologist or therapist from a convenient and comfortable environment, such as their own home.
• Schedule the first visit within four days in most cases, and in some cases, on demand.
• Pay a similar cost share as a regular in-person visit.

“Empire’s top priority is its commitment to ensuring consumers have expanded access to high-quality, affordable health coverage,” said Larry Schreiber, President and CEO, Empire BlueCross BlueShield. “This technology provides a safe, secure, convenient and effective way to access healthcare. Broadening that access to those impacted by mental illness will help our members connect to critical therapies when they need it most. "

For more information on how LiveHealth Online Psychology works, go to


Media Contact: Sally Kweskin, 212-476-1421,, @empirebcbs

About Empire BlueCross BlueShield
Serving New Yorkers for 80 years, Empire BlueCross BlueShield is the largest health insurer in New York supporting more than four million members and more than 38,000 business, union and small employers in New York. Empire BlueCross BlueShield (Empire) is the trade name of Empire HealthChoice Assurance, Inc., and Empire Blue Cross Blue Shield HMO is the trade name of Empire HealthChoice HMO, Inc., independent licensees of the Blue Cross Blue Shield Association, serving residents and businesses in the 28 eastern and southeastern counties of New York State. Additional information about Empire is available at Also, follow us on Twitter at @empirebcbs.

Media Contact:
Alessandra Simkin
Ph: (646) 877-4290