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Information for New York

Dental Provider Resources

Your online dental claims, eligibility and benefits website has changed! Based on your input, we launched a brand new dental provider website. All the functionality from our previous sites have been consolidated into a single web portal powered by Availity, along with enhancements to make doing business with Empire even easier.

Don't have an Availity account? You can register here.

What You Need to Know

  • You get one easy website for claims and attachments.
  • You can check eligibility and benefits, manage claims, view remittances and complete secured administrative tasks online.
  • It’s easy to create an account with Availity if you don’t already have one.
  • Training is free online and available at your convenience—there's no need to schedule!
  • For more on how these changes will make your life easier, read our dental web portal notification.

Visit our Availity page to learn what tasks you can accomplish using Availity, how to register, and where to find training materials.

Learn more about Availity


Our semi-annual newsletter, Dental Dispatch, has all the news and information you need to know as a provider in the Empire dental network. Take a look inside for details on new products and tools, policy updates, industry news, helpful tips, and more.

Forms & Guides

A library of the forms and guides most frequently used by our providers. Looking for a document but don’t see it here? Please contact your provider representative for assistance.

Clinical Policies

Dental Provider Services & Help

Please contact us if you have questions related to your network status, if you need assistance using our online tools, or if you need help finding information. For help using the Availity portal for dental providers, read our frequently asked questions

Provider Services

1-866-947-9398 (toll free)
Monday - Friday, 7 a.m. - 5 p.m. CST

Member Services

Varies. Please see back of Member ID card for contact information.

Empire BlueCross BlueShield provides access to networks of licensed dentists for insurance carriers, health maintenance organizations, employers, labor unions, trusts, third-party administrators, affiliated and nonaffiliated companies, or other groups of individuals which extend dental care benefits to employees, dependents, members, enrollees and participants eligible to receive such dental care benefits under the terms of the Plans.
Below is a list of some of our affiliated companies and other payors (“affiliates”) to assist you in identifying members that may access treatment under one of these affiliates.
  • Anthem Blue Cross
  • Anthem Blue Cross and Blue Shield in Colorado
  • Anthem Blue Cross and Blue Shield in Connecticut
  • Anthem Blue Cross and Blue Shield in Indiana
  • Anthem Blue Cross and Blue Shield in Kentucky
  • Anthem Blue Cross and Blue Shield in Maine
  • Anthem Blue Cross and Blue Shield in Missouri
  • Anthem Blue Cross and Blue Shield in Nevada
  • Anthem Blue Cross and Blue Shield in New Hampshire
  • Anthem Blue Cross and Blue Shield in Ohio
  • Anthem Blue Cross and Blue Shield in Virginia
  • Anthem Blue Cross and Blue Shield in Wisconsin
  • Anthem Blue Cross Life and Health
  • GRID Dental Corporation*
  • UniCare
*GRID Dental Corporation is a separate company that provides dental network services on behalf of Empire.