Dental Provider Resources | EmpireBlue.com
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Dental Provider Resources

Your online dental claims, eligibility and benefits website has changed! Based on your input, we launched a brand new dental provider website. All the functionality from our previous sites have been consolidated into a single web portal powered by Availity, along with enhancements to make doing business with Empire even easier.

Don't have an Availity account? You can register here.

Availity Gives You the Tools You Need

  • You get one easy website for claims and attachments.
  • You can check eligibility and benefits, manage claims, view remittances and complete secured administrative tasks online.
  • It’s easy to create an account with Availity if you don’t already have one.

Visit our Availity page to learn what tasks you can accomplish using Availity, how to register, and where to find training materials.

Learn more about Availity

Introducing Patient Health History

Availity now provides access to Patient Health History. This feature offers dental providers a more complete view of a patent’s overall health. For members with Anthem dental benefits and an affiliated medical plan you can:

  • view medications that may affect your patient’s dental health
  • confirm medical information that may help you diagnose conditions that display specific symptoms in the mouth
  • receive care alerts that notify you of any gaps in patient care that we’ve identified
  • stay up-to-date about your patient’s health when performing exams or procedures, helping to improve their overall care

To learn more about Patient Health History, visit our information page or get started now at Availity .

Communications

Our semi-annual newsletter, Dental Dispatch, has all the news and information you need to know as a provider in the Empire dental network. Take a look inside for details on new products and tools, policy updates, industry news, helpful tips, and more.

Forms & Guides

A library of the forms and guides most frequently used by our providers. Looking for a document but don’t see it here? Please contact your provider representative for assistance.


Clinical Policies

Dental Provider Services & Help

Please contact us if you have questions related to your network status, if you need assistance using our online tools, or if you need help finding information. For help using the Availity portal for dental providers, read our frequently asked questions

Provider Services

1-866-947-9398 (toll free)
Monday - Friday, 7 a.m. - 5 p.m. CST

Member Services

Varies. Please see back of Member ID card for contact information.

Empire BlueCross BlueShield providers access to networks of license dentist for insurance carriers,health maintenance organizations, employers, labor unions, trusts, third-party administrators, affiliated and nonaffiliated companies, or other groups of individuals which extend dental care benefits to employees, dependents, members, enrollees and participants eligible to receive such dental care benefits under the terms of the Plans.

Below is a list of our current affiliated companies and other payors ("affiliates") to assist you in identifying members that may access treatment under one of these affiliates.

  • Anthem Blue Cross Life and Health Insurance Company DBA Anthem Blue Cross (CA)
  • Anthem Health Plans of Kentucky, Inc. DBA Anthem Blue Cross and Blue Shield
  • Anthem Health Plans of Maine, Inc. DBA Anthem Blue Cross and Blue Shield
  • Anthem Health Plans of New Hampshire,Inc. DBA Anthem Blue Cross andBlue Shield
  • Anthem Health Plans of Virginia, Inc. DBA Anthem Blue Cross and Blue Shield
  • Anthem Health Plans, Inc. DBA Anthem Blue Cross and Blue Shield (CT)
  • Anthem Insurance Companies, Inc. DBA Anthem Blue Cross and Blue Shield (IN)
  • Blue Cross Blue Shield of Wisconsin DBA Anthem Blue Cross and Blue Shield
  • Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. DBA Anthem Blue Cross and Blue Shield
  • Blue Cross of California DBA Anthem Blue Cross
  • Community Insurance Company DBA Anthem Blue Cross and Blue Shield (OH)
  • CompcareHealthServicesInsuranceCorporationDBAAnthemBlueCross andBlueShield (WI)
  • DeCare Dental, LLC
  • Empire HealthChoice Assurance, Inc. DBA Empire BlueCross BlueShield An Anthem Company or
  • Empire BlueCross An Anthem Company (NY)
  • Empire HealthChoice HMO, Inc. DBA Empire BlueCross BlueShield HMO or Empire BlueCross HMO (NY)
  • HealthKeepers,Inc.(VA)
  • Healthy Alliance Life Insurance Company DBA Anthem Blue Cross and Blue Shield (MO)
  • HMOColorado,Inc.
  • HMO Colorado, Inc. DBA HMO Nevada
  • HMO Missouri, Inc. DBA Anthem Blue Cross and Blue Shield
  • Matthew Thornton Health Plan, Inc. DBA Anthem Blue Cross and Blue Shield (NH)
  • Peninsula Health Care, Inc. (VA)
  • Priority Health Care, Inc. (VA)
  • RightCHOICE Managed Care, Inc. DBA Anthem Blue Cross and Blue Shield (MO)
  • RockyMountainHospitalandMedicalService,Inc.DBAAnthemBlueCross andBlueShield (COandNV)
  • UniCareLife&HealthInsuranceCompanyDBAUniCareAnAnthemCompany