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Need Help Choosing A Plan?
Call us-
1-800-809-7328
TTY-
1-800-241-6894
Hours of operation:
8am-8pm, 7 days a week

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Common Questions


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Contact us:

Looking to purchase a plan? Please select a state below if you are a prospective member. Licensed insurance agents are available 8 a.m. to 8 p.m. seven days a week to answer your questions:

Plans In New York:

Call Us:

TTY/TDD:

Medicare Advantage PPO plans

1-800-797-6159

711

Medicare Advantage HMO, HMO-POS, and HMO SNP plans

1-800-797-6308

711

Are you an existing member with a Medicare Advantage plan or Medicare Part D plan?

  • You should contact Customer Service for process or status questions or to file a verbal grievance.
  • Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Advantage Plans:

Toll Free:

TTY/TDD:

Address:

Empire MediBlue Access (PPO)

1-866-395-5175

711

P.O. Box 1407
Church Street Station
New York, NY 10008-1407

Empire MediBlue Plus (HMO), Empire MediBlue Core (HMO), Empire MediBlue Choice (HMO-POS), and Empire MediBlue Dual Advantage (HMO SNP)

1-800-499-9554

711

P.O. Box 1407
Church Street Station
New York, NY 10008-1407

Current members who wish to file written grievances for any of the Medicare Advantage plans should fax us or write to us:

Appeals and Grievances

Fax Us:

Write Us:

Empire MediBlue Access (PPO), Empire MediBlue Plus (HMO), Empire MediBlue Core (HMO), Empire MediBlue Choice (HMO-POS), and Empire MediBlue Dual Advantage (HMO SNP)

1-888-458-1406

Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040-9498

Are you a provider? Please call the numbers listed below for process or status questions as well as Grievance & Appeals. The hours of operation are listed below.

Medicare Advantage Plans:

Call Us:

Fax Us:

Empire MediBlue Access (PPO)

1-866-395-5175
(Monday through Friday, 8:00 a.m. to 6:00 p.m. EST)

1-805-713-5244

Empire MediBlue Plus (HMO), Empire MediBlue Core (HMO), Empire MediBlue Choice (HMO-POS), and Empire MediBlue Dual Advantage (HMO SNP)

1-800-499-9554
(Monday through Friday, 8:00 a.m. to 6:00 p.m. EST)

1-877-799-4129

 

Providers can call Customer Service to submit an oral request for an organization determination, or submit a written request for an organization determination and mail it to:
Medicare Programs
3350 Peachtree Rd NE
Atlanta, GA 30326
Request forms can also be faxed to: 1-800-464-5942.