Contact Us

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Call center hours of operation are Eastern Standard Time, Monday—Friday, from 8:30 a.m. to 5:00 p.m. unless otherwise noted. Please have your group number ready. Empire Pharmacy Management, Pharmacy Mail-Order, Medical Management and Behavioral Healthcare Management can all be reached by calling the number on the back of the member's ID card and following the prompts.  
 
Customer Service
Groups with 2 – 50
1-866-422-2583
Groups with 51 – 500
Contact your individual Account Service Representative.
 
Small Group Employer Access
(Questions on using the features and functions)
1-866-422-2583 
Mon. – Fri. 8:30 a.m. to 5:00 p.m. EST 
 
Employer Portal Technical Support
1-866-755-2680  
Mon. – Fri. 8:00 a.m. to 8:00 p.m. EST 
 
Website Technical Support (for large groups (51+)) 
1-877-603-0923  
Mon. – Fri. 8:00 a.m. to 8:00 p.m. EST 
 
Fraud Hotline
1-800-IC-FRAUD (1-800-423-7283)  
 
Group Plan Assistance
Direct POS/DirectShareSM POS
1-800-453-0113
PPO/EPO/Empire Total Blue
1-800-342-9816
HMO/Direct HMO
1-800-453-0113
MediBlue
1-800-499-9554 (HMO)
1-866-395-5175 (PPO)
Seven days a week 8am-8pm.
MediBlue SmartValue Plus
1-888-445-8916
 
Customer Service for Hearing Impaired (TTY)
1-800-241-6895
Mon. – Fri., 9:00 a.m. to 5:00 p.m.  
 
Vision Care Program
1-888-393-2583  
Mon. – Fri., 8:00 a.m. to 8:00 p.m.  
Sat. 9:00 a.m. to 4:00 p.m.  
 
Dental Benefits Information
1-800-722-8879  
Mon. – Fri., 8:00 a.m. to 7:00 p.m.  
 
©2017 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., and/or HealthPlus, LLC., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.