Contact Us

Call center hours of operation are Eastern Standard Time, Monday—Friday, from 8:30 a.m. to 5:00 p.m. unless otherwise noted. Please have your group number ready. Empire Pharmacy Management, Pharmacy Mail-Order, Medical Management and Behavioral Healthcare Management can all be reached by calling the number on the back of the member's ID card and following the prompts.  
Customer Service
Groups with 1 – 100
Groups 101 +
Contact your individual Account Service Representative.
Small Group Employer Access
(Questions on using the features and functions)
Mon. – Fri. 8:30 a.m. to 5:00 p.m. EST 
Employer Portal Technical Support
Mon. – Fri. 8:00 a.m. to 8:00 p.m. EST 
Website Technical Support (for large groups (51+)) 
Mon. – Fri. 8:00 a.m. to 8:00 p.m. EST 
Fraud Hotline
1-800-IC-FRAUD (1-800-423-7283)  
Group Plan Assistance
Direct POS/DirectShareSM POS
PPO/EPO/Empire Total Blue
HMO/Direct HMO
1-800-499-9554 (HMO)
1-866-395-5175 (PPO)
Seven days a week 8am-8pm.
MediBlue SmartValue Plus
Customer Service for Hearing Impaired (TTY)
Mon. – Fri., 9:00 a.m. to 5:00 p.m.  
Vision Care Program
Mon. – Fri., 8:00 a.m. to 8:00 p.m.  
Sat. 9:00 a.m. to 4:00 p.m.  
Dental Benefits Information
Mon. – Fri., 8:00 a.m. to 7:00 p.m.  
©2017 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., and/or HealthPlus, LLC., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.