Patient Centered Medical Home

Empire Participating Physician Practices Become Patient Centered Medical Homes 
Empire is pleased to announce that a growing number of our participating physicians have had their medical practices accredited by the National Committee on Quality Assurance (“NCQA”) as a “Patient Centered Medical Home.” In a patient centered medical home, the medical practice is organized around the patient and affords improved access to comprehensive primary care services where care is personalized and coordinated. Though individual practices may vary, the hallmarks of a patient centered medical home practice include the following:  
Accessibility: The patient can communicate with their physician or care team by phone or email, and they can get an appointment quickly, even on the same day when needed.
Familiarity: The patient’s physician gets to know their family, and their life situation, and records these details about the patient when they seek care. This enables the patient’s physician to suggest treatments that make sense for them.
Communication: The patient’s physician and care team will give them time to ask questions, and answer them in a way they understand. The physician will make sure the patient knows and understands all of their options for care and help them decide what care is best for them.
Support and Shared Decision Making: The patient’s physician makes sure the patient leaves the office with a clear idea of how to care for himself/herself and will help the patient set and meet health goals. The patient will receive information about classes, support groups, or other types of services to help them learn more about their condition and stay healthy. They will be treated as a partner in the management of their healthcare.
Coordinated Care: The patient’s physician will help them find specialists, get appointments, and make sure specialists have all the information they need. The patient’s patient centered medical home team will also be sure the patient knows what the specialists say and what it means for them.
This unique approach to primary care is especially important for individuals with chronic conditions such as diabetes, asthma, high blood pressure, high cholesterol or obesity which may require the coordination of medications, labs, diagnostic tests and specialist referral.  
For More Information  

What is Patient Centered Medical Home?

Principles of Patient Centered Medical Home

Understanding the Patient Centered Medical Home

©2017 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., and/or HealthPlus, LLC., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.