At Empire BlueCross BlueShield, our thoughts are with the people and communities affected by the tornado in Oklahoma and Texas. We’ve taken some steps that may help our members in those areas get access to the health care they need.
If you’re a member of one of our health plans, and live in Oklahoma Counties of Caddo, Cleveland, Comanche, Creek, Garfield, Grant, Greer, Kiowa, Lincoln, Logan, McClain, Okfuskee, Oklahoma, Pawnee, Payne and Pottawatomie — or in Texas Counties of Ellis, Hood, Johnson and Parker — here are some changes we’ve made to help you during this emergency.
| Members can get needed emergency and urgent care services provided by out-of-network doctors — but it will be covered at in-network rates.|
| Notifying Empire BlueCross BlueShield or “prior authorization” is normally needed before getting certain procedures — but that prior authorization notification time limit is temporarily extended for affected members.|
| Members can refill a prescription early if it was lost or damaged due to the disaster at any pharmacy location.|
| Members can replace their medical equipment or supplies if they were lost or damaged due to the disaster.|
| Normal deadlines for filing claims after getting care will be extended.|
| Fees sometimes charged for requests of policy paperwork are being waived.|
Medicare Advantage members have specific guidelines — contact member services to find out more.
Affected members can call Customer Service and let us know if any of your claims need to be adjusted based on the above. These steps will be in effect from May 19 until June 17, 2013 — but could be extended in certain locations.