Hassle-free Administration.

Medical Policy, Clinical UM Guidelines, and Pre-Cert Requirements
View requirements for Local Plan and BlueCard Out-of-Area members.

Find a Doctor
Search our online provider directory when you need a doctor, hospital or other health care provider.

Provider Toolkit


Milestone 5: Health Information Technology

Maximize e-health record and/or available health information technology for evidence-based care delivery and relevant Clinical Decision Support 
At its most basic level, Health Information Technology (HIT) refers to the digital tools providers use to manage their patient’s health. In a patient-centered care setting, providers use HIT to track, share and receive patient care records with other providers, patients, caregivers and health plans. 
As part of our patient-centered primary care program, we want our participating providers to be able to use HIT to its greatest potential, as part of a broader effort to improve clinical outcomes and keep down the cost of care. This includes use of electronic health records (EHRs), e-prescribing, patient registries and Health Information Exchanges (HIEs).  
We’re making some key HIT resources available to participating practices: 
Availity®, one of the largest health information networks connecting health care providers with multiple health plans through a secure, internet-based, HIPAA-compliant network
Member Medical History Plus (MMH+), a longitudinal claims-based member medical record
Yet, having access to the technology is not enough – we know you need complementary resources as well. As a part of the Patient Centered Primary Care program, you’ll also have access to this Provider Toolkit, regular Learning Collaborative sessions, and support from the transformation team who can help you put HIT to use in your practice as you continue your practice transformation. 
This self-guided presentation introduces Member Medical History Plus, or MMH+, our longitudinal patient record. In addition to basic logon information, this presentation shows the kinds of information available via MMH+, and includes hypothetical scenarios that demonstrate how using MMH+ can help improve patient care. 
Illustrated reference guide for using basic MMH+ system features and functions. 
HIT Resources  
This collection of articles from Patient-Centered Primary Care Collaborative (PCPCC) focuses on why, how and when to use information technology to get patients engaged in their own care. 
This collection of templates and guides from the Agency for Healthcare Research and Quality (AHRQ) offers a way to write an HIT evaluation plan, allowing you to track cost and impact associated with the project. 
This PCPCC guide to examines how EHR-based clinical decision support tools can improve clinical quality and support a patient-centered care model. 
EHR Resources  
This article reviews available literature and incorporates the author’s own experience with EHR implementation to identify the best strategies for successfully making the move from paper to electronic records. 
This fact sheet from the California Healthcare Foundation (CHCF) compares the key features of these essential health IT systems and examines the pros and cons of different approaches for a new implementation. A video discusses disease registry tools.  
E-Prescribing Resources  
This comprehensive guide from Agency for Healthcare Research and Quality (AHRQ) to adopting e-prescribing includes practical advice for every step of process, from planning to post-implementation monitoring. 
This document helps patients understand how they benefit when their provider adopts e-prescribing.  
A comprehensive, top-to-bottom guide to e-prescribing for clinicians, updated to including discussion of the HITECH Act and Medicare E-Prescribing Incentive Program.  
A brief guide to e-prescribing controlled substances. 
A quick reference for providers describing the optimal approach to e-prescribing.  
A flyer for patients providing a brief explanation of the benefits of e-prescribing. 
Health Information Exchange Resources  
This version of the Evaluation Toolkit from AHRQ is geared to evaluating health information exchange projects. 
┬ę2017 Empire BlueCross BlueShield

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., and/or HealthPlus, LLC., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.