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2007 BlueCard&reg Program Satisfaction Surveys


BlueCard® programs gain high marks from network physicians

Here’s some good news we’re proud to share: physicians who participate in our BlueCard programs are telling us they’re pleased with the administrative services we provide. 
Thanks for the high marks!
Our 2006 BlueCard Provider Survey, which was conducted 
by the Blue Cross Blue Shield Association, highlighted 
three particular areas where physicians have expressed 

1. Claims accuracy

2. Timeliness of processing out-of-area claims

3. Resolution of out-of-area claims

But we’re not stopping there; we have plans to further 
assess your satisfaction with our programs and evaluate 
our progress. 
We set up two waves of surveys for 2007. 

Wave 1: Started in March and ran through mid-April

Wave 2: will begin in August and run throughmid-September

We are working with one of our research partners who may be contacting your office to gather feedback about our BlueCard programs. 
It would be most helpful if the representative could speak with the staff member most qualified to supply information regarding the program’s claim filing and/or billing processes. If your office is contacted, we hope you will encourage your staff member to participate in the survey, your comments and suggestions are very important to us. 
Based on what we’ve heard so far, we will continue to focus on the following areas to ensure your satisfaction with our BlueCard programs: 

Electronic eligibility and claims status response expansion

Provider service enhancement

Provider education tools and resources development

Claims processing accuracy and timeliness

Claim issue resolution

Would you like to provide us with feedback or suggestions? 
Call Empire Physician Services at 1-800-992-BLUE [1-800-992-2583.] 
If you’ve participated in our past survey, thanks again for your support. We’re glad to hear that our hard work is paying off and hope you’re experiencing the enhancements we have so diligently been working on. 

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Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., and/or HealthPlus, LLC., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.