2007 BlueCard® Program Satisfaction Surveys
BlueCard® programs gain high marks from network physicians
Here’s some good news we’re proud to share: physicians who participate in our BlueCard programs are telling us they’re pleased with the administrative services we provide.
Thanks for the high marks!
Our 2006 BlueCard Provider Survey, which was conducted
by the Blue Cross Blue Shield Association, highlighted
three particular areas where physicians have expressed
1. Claims accuracy
2. Timeliness of processing out-of-area claims
3. Resolution of out-of-area claims
But we’re not stopping there; we have plans to further
assess your satisfaction with our programs and evaluate
We set up two waves of surveys for 2007.
Wave 1: Started in March and ran through mid-April
Wave 2: will begin in August and run throughmid-September
We are working with one of our research partners who may be contacting your office to gather feedback about our BlueCard programs.
It would be most helpful if the representative could speak with the staff member most qualified to supply information regarding the program’s claim filing and/or billing processes. If your office is contacted, we hope you will encourage your staff member to participate in the survey, your comments and suggestions are very important to us.
Based on what we’ve heard so far, we will continue to focus on the following areas to ensure your satisfaction with our BlueCard programs:
Electronic eligibility and claims status response expansion
Provider service enhancement
Provider education tools and resources development
Claims processing accuracy and timeliness
Claim issue resolution
Would you like to provide us with feedback or suggestions?
Call Empire Physician Services at 1-800-992-BLUE [1-800-992-2583.]
If you’ve participated in our past survey, thanks again for your support. We’re glad to hear that our hard work is paying off and hope you’re experiencing the enhancements we have so diligently been working on.