Did you know … Effective March 14, 2013
, your access to Empire’s eligibility, benefits and claim status inquiry will be available only at www.availity.com Availity is your online source to access this valuable information. Please register today and begin to access this information using Availity. Getting started with Availity is easy and free training is available! Go to www.availity.com
Note: Electronic transactions submitted via our Enterprise EDI Gateway are unaffected; you may continue to submit all X12 transactions through your current EDI transmission channels.
What services are available through the Availity Web Portal?
Providers can use the portal for the following transactions for Empire members in New York:
| Eligibility and benefits inquiry|
| Claims inquiry|
| Claim submission|
| Secure messaging|
| Patient care summaries|
| Care reminders|
| AIM Specialty HealthSM|
| Direct access to your legacy portal – Link to all your existing functionality, i.e. fee schedules, online remittances etc. using the link located under My Payer Portal in the left navigation bar.|
Take advantage of the many benefits of using the AvailityWeb Portal
| No Charge – Health plan transactions are available at no charge to providers, while at the same time saving time and money. |
| Accessibility – Availity functions are available 24 hours a day from any computer with Internet access. |
| Standard responses – Responses are returned from multiple payers in the same format and screen layout, providing users with a consistent look and feel. |
| Compliance – Availity is compliant with all Health Insurance Portability and Accountability Act (HIPAA) regulations. Availity’s statement of compliance is available at www.availity.com. |
How to get started
To register for access to Availity, go to http://www.availity.com/providers/registration-details/
. It's that simple.
Once you log into the secure portal, you'll have access to free live training to jumpstart your learning, frequently asked questions, comprehensive help topics and other resources to help ensure you get the most out of your Availity experience. Client service representatives are also available Monday through Friday to answer your questions at 1.800.AVAILITY (1.800.282.4548).
Additional Information and Tools
Here are some additional tools and resources that you may find helpful:
Availity workshops and webinars
Find out how to reduce your administrative costs. Select the link below for a current schedule of Availity workshops and webinars offered at no charge. www.rsvpbook.com/Northeast
Availity services and coverage expand all the time. Please check frequently for new offerings.